At Haringar Pantry (OPC) Private Limited, we strive to provide our customers with quality food products and a reliable shopping experience. As many of our products are food and consumable items, returns and refunds are subject to the conditions mentioned below.

1. Return Policy

Due to the nature of our products, we generally do not accept returns or exchanges of food, edible, or consumable products once they have been delivered, unless the product is received in a damaged, defective, incorrect, or otherwise eligible condition.

If you receive an eligible product issue, please contact us as soon as possible after delivery.

2. Eligible Reasons for Return or Refund

You may contact us if:

  • You received a damaged product.
  • You received a wrong product.
  • A product is missing from your order.
  • The product received is expired or has an incorrect expiry-related issue.
  • The package is significantly damaged during delivery.
  • The product has another genuine quality or fulfilment issue that is verified by our team.

Refunds or replacements are subject to verification.

3. Damaged Products

If your package or product arrives damaged, please:

  1. Take clear photographs of the outer package and product.
  2. Keep the original packaging until the issue is resolved.
  3. Contact us with your order details and photographs.
  4. Do not dispose of or use the affected product until we advise you.

Our team will review the issue and determine the appropriate resolution.

4. Wrong or Missing Products

If you receive a product different from what you ordered, or an item is missing from your order, please contact us with your order number and relevant photographs/details.

After verification, we may provide:

  • Replacement of the incorrect product;
  • Delivery of the missing product; or
  • A refund for the affected item, where applicable.

5. Refund Process

If your refund request is approved, the refund will generally be processed to the original payment method used for the order, wherever technically possible.

The time taken for the refund to appear in your account may vary depending on your bank, payment provider, card issuer, or payment gateway.

6. Replacement

Where appropriate and subject to product availability, Haringar Pantry may offer a replacement instead of a refund.

If the same product is unavailable, we may offer an alternative resolution or refund for the affected product.

7. Non-Returnable Products

Because of food safety and hygiene considerations, the following generally cannot be returned:

  • Products that have been opened or consumed.
  • Products damaged after delivery due to improper storage or handling.
  • Products returned without prior approval.
  • Products where the issue is caused by incorrect storage after delivery.
  • Products for which the return request is made after the applicable reporting period.
  • Products that are otherwise not eligible for return under applicable law.

8. Order Cancellation

If you wish to cancel an order, please contact us as quickly as possible.

Cancellation may not be possible once an order has been processed, packed, shipped, or delivered.

For complete cancellation terms, please refer to our Cancellation Policy.

9. Refunds for Cancelled Orders

If an eligible order is cancelled after payment has been received, the applicable refund will be initiated after confirmation of cancellation.

The actual time for the amount to reach your account depends on the payment method and financial institution.

10. Promotional & Discounted Orders

Products purchased using promotional offers, discounts, coupons, or special pricing may be subject to specific return or refund conditions.

Any applicable conditions will be communicated with the relevant offer.

11. Customer Responsibility

Customers are responsible for providing correct:

  • Name
  • Delivery address
  • Phone number
  • Email address
  • Order information

Haringar Pantry will not be responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

Customers should also follow the storage instructions provided on the product packaging to maintain product quality after delivery.

12. How to Request a Refund or Replacement

To request a refund or replacement, please contact us with:

  • Order Number
  • Customer Name
  • Registered Mobile Number
  • Product Name
  • Reason for the request
  • Photographs/videos of the product or package, where applicable

Our team will review the request and contact you regarding the next steps.

13. Contact Us

For return, refund, replacement, or order-related queries:

Haringar Pantry (OPC) Private Limited
Address: #50/2, 3rd Floor, Hennur Main Road, Opposite Jyothi School Bus Stop, Kacharakanahalli, Bangalore – 560084
Phone: 8217355973
Email: dungarr821@gmail.com
Website: haringarpantry.com